Following the recent government updates regarding COVID-19 we wanted to update you regarding how we are planning on moving forwards supplying the optimal IT support our customers have come to expect from us.
During this unprecedented time we have been really pleased with the success of home working.
Our engineers have done a sterling job resolving customers technical issues both by telephone and remotely.
Our dedicated team have continued to assist our business users ensuring their backups have been in place and that their workers have been able to continue to do their jobs effectively by remote access.
The first few days of lockdown was exceptionally busy for us as our engineers were working flat out setting up users and supporting them with the process which to many was a first time experience. Zoom and “Teams” have been set up and installed on numerous machines and customers have been able to take part in important meetings with their staff and clients virtually and with huge success.
Our home users have been thrilled to be able to speak to family and friends virtually with support setting up this facility.
We are now really pleased to advise that we will be opening our workshop again on Monday 1st June.
We will be offering a drop off and collection service which will be available by appointment. We will continue to support our customers by telephone and remote connection.
Although the shutters will still be down there will be lots of activity going on behind them! We will continue taking every precaution to promote the safety of our customers, staff and suppliers and social distancing guidelines will be in place.
Supplies have returned to normal for most products and orders are being processed as required. Stock will continue to be supplied directly to our customers and safety will continue to be our priority.
Everyone is looking forward to returning to what they do best, supporting our wonderful customers with all of their IT requirements!
Thank you everyone for your good wishes and we look forward to hearing from you!