COVID-19 UPDATE

WE’RE BACK!

Following the recent government updates regarding COVID-19 we wanted to update you regarding how we are planning on moving forwards supplying the optimal IT support our customers have come to expect from us.

During this unprecedented time we have been really pleased with the success of home working.

Our engineers have done a sterling job resolving customers technical issues both by telephone and remotely.

Our dedicated team have continued to assist our business users ensuring their backups have been in place and that their workers have been able to continue to do their jobs effectively by remote access.

The first few days of lockdown was exceptionally busy for us as our engineers were working flat out setting up users and supporting them with the process which to many was a first time experience. Zoom and “Teams” have been set up and installed on numerous machines and customers have been able to take part in important meetings with their staff and clients virtually and with huge success.

Our home users have been thrilled to be able to speak to family and friends virtually with support setting up this facility.

We are now really pleased to advise that we will be opening our workshop again on Monday 1st June.

We will be offering a drop off and collection service which will be available by appointment. We will continue to support our customers by telephone and remote connection.

Although the shutters will still be down there will be lots of activity going on behind them! We will continue taking every precaution to promote the safety of our customers, staff and suppliers and social distancing guidelines will be in place.

Supplies have returned to normal for most products and orders are being processed as required. Stock will continue to be supplied directly to our customers and safety will continue to be our priority.

Everyone is looking forward to returning to what they do best, supporting our wonderful customers with all of their IT requirements!

Thank you everyone for your good wishes and we look forward to hearing from you!

managed it support

Based in Sutton Coldfield in the West Midlands here at Boldmere Computers we offer an extensive range of services which cover all aspects of computer support, sales and repair.

Established in 1993 we are dedicated to providing our customers with the best service. Over the last 24 years we have continued to grow and with the majority of our sales coming from recommendations we pride ourselves on this high level of service and support.

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WHAT OUR CLIENTS SAY....

Lorraine and the team have been an excellent business to work with. Especially with the laptop we purchased from them that my daughter “accidentally” damaged within a week – Boldmere Computers exceeded my expectations. I’m a definite convert from other larger computer stores!

Gavin Page
To Bizzy 2 Bake

We were on a very short deadline to get our meeting room setup and from the initial survey and quote through to the sourcing, installation and integration with our current operating system it all went very smoothly.

Your guys know what they are talking about and were able to resolve any ‘techy’ thing that came up during the process to get the system up and running in double quick time.

Many thanks – I would have no hesitation in recommending Boldmere Computers.

Geoff Southall
MPL Contact

Just a quick note to thank you for the laptop and printer you provided us.
You and your team made the process simple – especially sorting the right computer package that we would need.
I will certainly recommend Boldmere Computers.

Andy Poxon
Ginger Energy

Great service, lovely people – what more is there to say. Will always take the time to help in a way that you can understand. I’m very happy to recommend Boldmere Computers.

Karen Kirby
Greenshoot HR

I contacted Boldmere Computer to install a security software on our windows 10 computer, within two of speaking with them, they installed ESET Security that also came with additional features that also protects me when doing online banking.

They were and are very professional and i would recommended them to anyone who is looking for a company for there computer hardware and software needs

James Haughton
EYS Electrical Services

Thank you to Boldmere computers you have always provided me with great IT support, the staff are always so helpful and they talk to me in a user friendly language.

I have used Boldmere Computers for a number of years now and I can’t recommend them enough.

Kira Sehmbi
True Potential Wealth Management

Great service with providing and installing a new computer. Very friendly and helpful.

Peter Vincent
Home User

The service from Boldmere Computers was excellent again.
We are both very happy with the way the two installations went.

Mr P Anderson
Home user

I can’t recommend Lorraine and the Boldmere Computers team enough.

Not only do they talk you through computer processes in-depth and in a language you can actually understand! but they prices are competitive too. Having the Rhino backup reassures me that Golddust will always be able to run even if I lose or break my computer and I don’t have that dread of… did I save that???

Hannah Montgomery
Golddust Marketing

In my hour of need as a result of a corrupt update the team at Boldmere Computers took control and retrieved data, that I thought was lost and within 48 hours I was up and working again.

I would have no hesitation in recommending their expert service to family, friends and work colleagues

Lorraine Willis
Simply Sutton Credit Control

I decided to move my business IT over to Boldmere Computers because of their friendly and approachable manner. I like the way that they talk to you in plain English and don’t baffle you with IT jargon every second sentence!
A great business to work with!

Gareth Robertson
Design Pit
Lewis Onions Solicitors

We transferred our IT requirements to Boldmere Computers in May 2017.

We are please with our decision to move our IT facilities across to Boldmere, all calls are answered by people who can help and all enquiries dealt with promptly.

The friendly and efficient service we recieve from Boldmere Computers makes us realsie what poor service we have had from our previous IT support!

Ruth Shillam
Lewis Onions Solicitors

We have always used Boldmere Computers, since our first one in 1997.
The service and help is consistently good and as a consequence we have recommended them to friends.

Ms S Beilby
Home User

For those of us who have not got a clue apart from switching a computer on, using it and switching it off, it is very reassuring to know that your team is only a phone call away especially when one relies on a computer for business purposes.

Brian Jones
Home/business user

I have always received friendly, honest and reliable help and advice from the team at Boldmere Computers and would recommend there services to friends, family and others who need support with anything to do with IT.

Julie Pallister
Home User

Just a short note to thank you and your company for all the help and advice that you have given me regarding our computers and operating systems over the last 8 years here at ORS.

You have always provided sound, sensible advice and provided a very quick reaction time to any problems we have had.

I cannot recommend you highly enough to anyone , including small and medium sized businesses that need advice or support.

Karl Ward
ORS UK

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